HELP CENTER
Frequently Asked Questions
Quick answers about blanket orders, shipping, accounts, returns and billing—all in one place.
Order Status
Has my order shipped?
Open My Account and select your order to view its current status. We also send a shipment confirmation when tracking becomes available.
How do I change quantities or cancel an item in my order?
Please contact us as soon as possible. Once processing or shipment has begun, an order may no longer be changed or cancelled.
How do I track my order?
Open your order in My Account. If it has shipped, the tracking details will be shown there and in your shipment email.
My order never arrived.
Check the tracking link and confirm the delivery address first. If the carrier shows delivered or the shipment is overdue, contact us for assistance.
An item is missing from my shipment.
Some orders may arrive in more than one package. Check the shipment details, then contact us with your order number if all packages have arrived and an item is still missing.
My product is missing parts.
Please contact us within 72 hours of delivery with your order number and a description or photo of what is missing.
When will my backorder arrive?
Backorder dates depend on supplier availability. We will ship as soon as stock is available and can provide the latest estimate when you contact us.
My Account, Returns & Shipping
How do I create an account?
Go to My Account, enter your email address in the registration area and follow the prompts.
How do I edit my account information?
Sign in to My Account to update your address, contact information and password.
How much is shipping?
Shipping is calculated from the order size and destination. Available options and costs are shown during checkout, or provided with a manual quote for a bulk order.
I forgot my password.
Use the Lost password link on the account page. A secure reset link will be emailed to you.
How do I return my product?
Contact us before returning an item so we can review the order and provide return instructions. Customized or embroidered goods may not be returnable unless defective.
I received the wrong product.
Contact us within 72 hours of delivery with your order number and photos of the item and packaging so we can help.
What is your return policy?
Please review our Terms and Conditions or contact us before sending anything back.
When will my order ship?
The availability shown on each product page is the best guide. Standard and customized orders can have different lead times; tracking is sent after shipment.
International Shipping
Do you ship to my country?
International availability depends on the destination and order. Contact us with the products, quantity and delivery country for confirmation before ordering.
What are my payment choices?
The payment methods currently available for your order appear during checkout or will be explained when we prepare a manual quotation.
When will my international order ship and what are the charges?
International shipping is quoted according to destination, weight, dimensions and service. Orders ship after payment and production requirements are complete.
What is the international return policy?
Contact us before returning an international order. Shipping, duties and customized-product restrictions may apply.
Guarantees & Security
Low Price Guarantee
We work to provide strong value and competitive blanket pricing. For a bulk quote, send us the product, quantity and customization requirements.
Privacy Policy
We value your privacy. Please read our Privacy Policy for details about the information we collect and use.
Is this website secure?
Yes. The website uses SSL encryption to protect information sent between your browser and the site.
Pricing & Billing
Do I have to pay sales tax?
Any applicable tax is calculated according to current tax rules and the delivery address, and is shown before the order is finalized.
I have a question about my charges.
Compare the charge with your order in My Account. If anything is unclear, contact us with the order number.
I need a copy of my receipt or invoice.
Open the order in My Account or contact us with the order number and we can help provide a copy.
When will my credit appear?
Approved credits commonly take 7–10 business days after the returned items are received, plus any processing time required by your payment provider.
When will my card be charged?
Timing depends on the payment method and order arrangement. The applicable payment step is shown at checkout or explained with a manual quote.
Buying Blankets
Why choose PeachFur Fleece for wholesale blankets?
We specialize in soft fleece blankets for businesses, events, gifts and charitable programs, with bulk quantities, embroidery support and personal service.
How do I buy or redeem a gift certificate?
Gift certificates are not currently offered online. Contact us if you have an existing certificate or need help with a previous purchase.
How do I find a product?
Use the search box, Shop menu or the Wholesale, Bulk Orders and Retail links in the left navigation.
How do I navigate the site?
Use the top menu for company and support pages. Use the left navigation to browse blanket types and ordering options.
How do I use a coupon?
Enter a valid coupon code in the cart or checkout coupon field. Only one-time, date and product restrictions shown with the offer apply.
How do I contact you?
Use our Contact Us form or call (800) 516-0045. We are available daily from 6am–6pm Pacific Time.
Still need help?
Tell us about your order or blanket requirements and our team will assist you.
Contact PeachFur Fleece